Fastest Response Time in the Business
Most security companies take up to one, two, or even three hours to respond to a call. Our response time on average is 15 minutes. We track it religiously and post our response times on our website. Most other companies can’t tell you what their actual response times are because they don’t measure it!
September Average Response Times
Santa Clarita Valley – Average Response Time: 7 minutes 53 seconds
San Fernando Valley – Average Response Time: 13 minutes 37 seconds
Greater Los Angeles – Average Response Time: 17 minutes 49 seconds
Outside & All Areas – Average Response Time: 13 minutes 41 seconds
On-Site Officers (Sentry)
Many security companies cite the extensive training and background checks that their officers undergo. Golden West Security goes further by conducting thorough monitoring and tracking of officer performance. Our officers are accountable to a Field Supervisor. GPS tracking and our 24/7 Dispatch Center, provides us with 100% visibility of our security officers.
The Golden Safety Standard
From 2015-2016, our loss ratio went from 148% previous year to 8% current year. Our new Broker Hayes was instrumental in helping us to achieve these numbers.
Our claims went from a total of 13 to 5 which is a 62% reduction.
ICW has indicated that they rarely if ever have seen a loss ratio go from 148% to 8%
Well done to the Golden West Team, safety is our number one priority!
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Golden West Security has over 40 years of experience providing security to the community. We have learned what works – and what doesn’t. You can benefit from that experience and feel secure based upon our reputation and commitment to putting the customer first.